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Please see below for answers to some commonly asked questions.

If you can't find the answer to your question below, please call 613-354-3377 or email

  • What can I expect during my first session?
    -45 min to 1 hour session -Subjective health history -Objective measures of range, strength and special testing -Education -Exercises for home tailored to your goals/assessment findings -Treatment
  • How can I book an appointment?
    Please call 613-354-3377 to book your appointment. Our administrator will answer your questions, or will call you back if she is unable to get to the phone. Our administrator will be happy to answer any questions you have regarding coverage for physiotherapy.
  • Do I need a doctor's referral to receive physiotherapy services?
    No doctor's referral is required to receive physiotherapy services; however, a doctor's referral is required to to be treated under certain providers including RFLA and some extended healthcare insurance providers.
  • Do you direct bill to insurance?
    For Physiotherapy: Yes, in many cases we are able to directly bill part or all of the treatment cost to your extended health insurance. Please check with your insurance provider to confirm coverage. For Pedorthist Services: If you have Blue Cross Coverage and with Veteran's affairs, then we are able to direct bill for orthotics and bracing. If you are with any other extended health care benefits, we require you to pay for the products and then submit independently to your insurance. Orthotics are covered by most third-party insurance plans (may or may not require a doctor's referral for coverage depending on your insurance plan).
  • What do Pedorthists treat?
    Find below some common conditions treated by our quality pedorthist. Unsure of your symptoms? Allow us to do a full biomechanical assessment and gait analysis. Common conditions include: -Plantar Fasciitis -Achilles tendonitis -Metatarsalgia -Knee pain from arthritis -Morton's neuroma -Lower back pain -Bunions -Hammer/claw/mallet toes
  • Is there parking available?
    There is plenty of free parking available in front of the building. There is a ramp to the side of the building as well if you are unable to ascend or descend the stairs safely.
  • What is a Pedorthist?
    A pedorthist is trained in the manufacturing, fitting, and modification of foot appliances for: -Alleviating painful conditions of the lower limbs -Improvement of balance -Control of biomechanical function -Improving mobility as a result of an accident, congenital deformity, neural condition or disease
  • Am I covered under OHIP?
    *If applicable, a referral from a Physician is required, and; If you have an Ontario Health Insurance Plan health card, OHIP may cover physiotherapy if: - you are 65 years or older - you are 19 years or younger - you are receiving income from Ontario Works or the Ontario Disability Support Program - have been discharged from an overnight hospital stay in the last year and require physiotherapy for the illness or injury you were hospitalized for - you have been discharged from a hospital following outpatient/day surgery and require physiotherapy for the condition, illness or injury that occasioned the procedure
  • What conditions does Napanee Physiotherapy and Rehabilitation treat?
    We treat a variety of conditions including but not limited to post-surgical, sprains/strains, osteoarthritis, vertigo, concussions, other vestibular conditions, sports injuries, workplace injuries and paediatric conditions. We see clients covered under private health benefits, WSIB and OHIP.
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