Question 1

Do I need a doctor's referral to receive physiotherapy services?

Accepted Answer

No doctor's referral is required to receive physiotherapy services; however, a doctor's referral is required to to be treated under certain providers including RFLA and some extended healthcare insurance providers.

Question 2

What can I expect during my first session?

Accepted Answer

-45 min to 1 hour session
-Subjective health history
-Objective measures of range, strength and special testing
-Education
-Exercises for home tailored to your goals/assessment findings
-Treatment

Question 3

Am I covered under OHIP?

Accepted Answer

If you have an Ontario Health Insurance Plan health card, OHIP may cover physiotherapy if:
 - you are 65 years or older
 - you are 19 years or younger
 - you are receiving income from Ontario Works or the Ontario Disability Support Program
 - have been discharged from an overnight hospital stay in the last year and require physiotherapy for the illness or injury you were hospitalized for
- you have been discharged from a hospital following outpatient/day surgery and require physiotherapy for the condition, illness or injury that occasioned the procedure

Question 4

What conditions does Napanee Physiotherapy and Rehabilitation treat?

Accepted Answer

We treat a variety of conditions including but not limited to post-surgical, sprains/strains, osteoarthritis, vertigo, concussions, other vestibular conditions, sports injuries, workplace injuries and paediatric conditions. We see clients covered under private health benefits, WSIB and OHIP.

Question 5

How can I book an appointment?

Accepted Answer

Please call 613-354-3377 to book your appointment. Our administrator will answer your questions, or will call you back if she is unable to get to the phone. Our administrator will be happy to answer any questions you have regarding coverage for physiotherapy.

Question 6

Is there parking available?

Accepted Answer

There is plenty of free parking available in front of the building. There is a ramp to the side of the building as well if you are unable to ascend or descend the stairs safely.

Question 7

Do you direct bill to insurance?

Accepted Answer

For Physiotherapy: Yes, in many cases we are able to directly bill part or all of the treatment cost to your extended health insurance. Please check with your insurance provider to confirm coverage.

FAQ